3. COLLECTION OF PERSONAL INFORMATION
Personal Information is information about you that identifies you as an individual, for example, your age, name, address, e-mail address, or telephone number.
We collect information that you voluntarily provide to us through bookings and purchases by phone, email, on this Website, responses to surveys, search functions, questionnaires, feedback, and the like. We may also ask you to provide additional personal information such as your e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns.
4. HOW DOES COMPANY USE AND DISCLOSE INFORMATION?
Before forwarding us any personal information, please be advised that any information gathered on this Website or by any other means may be used in the aggregate for research and development relating to this Website and/or for future site development and, if you ask or authorize us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and/or services and to assist us to tailor the content of this Website to your needs by collecting information about your preferences through tracking of patterns page views on this Website; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products and/or services together with details of any offers we may have available from time to time.
Disclosure of Information
Booking and Purchasing Travel Services
We may collect, use or disclose your personal information, either directly or through our travel and booking agents and partners, for the purposes of offering or booking travel services or an event and any related products or services on your behalf, such as your name, age, address, phone number, e-mail address, residency, emergency contact information, passport information, medical information, insurance details, special requirements, trip destination information, and payment-related information. This personal information enables us to book travel services including without limitation, accommodations, car rentals, airfare, tours, offer you travel insurance, and process payments and refunds.
If you book a tour package (“tour”) like a Retreat, we may rely on multiple travel service providers; accordingly, we may be required to provide certain personal information to our service providers for the purposes of administering and conducting a tour. For example, we may be required to provide certain personal information to an accommodation provider, tour operator, guide or host, for the purposes of securing your room, tours, and transportation. When you book a tour with us, you consent to collection, use and disclosure of your personal information by us and the corresponding collection and use by the relevant travel partners or suppliers for the purposes of administering and conducting the tour you requested.
Service Provider Arrangements
In addition to the third party suppliers described above, we may transfer your personal information to third parties who provide services on our behalf. For example, we may use service providers to authorize and process payments, host our customer service operations, serve advertisements on our website, send email or other communications, or run our contests and promotions. Your personal information may be maintained and processed by our service providers in other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose your personal information for their own purposes.
Promotional and Informational Offers
Information submitted by you via the Website or any other digital means like a questionnaire or email at the time of registration or submission may be used for marketing and promotional purposes by us provided notice of this fact is made available online. If you object to such use for any reason, you may prevent that use, either by e-mail request or by modifying the registration information provided. We uses reasonable efforts to maintain your information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.
6. PROTECTION OF CHILDREN ONLINE
The Company considers the protection of children’s privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, this Website or help-seeking information lines.
7. ADDITIONAL TERMS FOR CERTAIN WEBSITES
The following additional information applies to this Website that requires registration. Generally, you are not required to provide personal information as a condition of using the Website, except as may be necessary to provide you with a product or service that you have requested.
8. PROTECTION OF INFORMATION
Our Commitment to Security
We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees or agents on a need-to-know basis.
Storage of Information
Personal information you share with us is stored on database servers at WP Engine and Amazon in US and EU data centres and on our host agency, Nexion Canada LLC, servers.
9. POLICY CHANGE
10. ACCESS AND CORRECTION
11. CONTACT THE COMPANY